Política de envío
Shipping Policy
At bioVITALITY, we are committed to delivering your orders quickly and securely. Please review our shipping policy below for details on how and when you can expect your order.
Shipping Destinations
We currently ship to Australia and New Zealand. International shipping is also available to select countries. Please note that international shipping may be subject to additional charges and longer delivery times.
Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays).
- If we experience a high volume of orders, processing times may be delayed by a few days. In such cases, we will notify you of any significant delays.
Shipping Times
- Australia & New Zealand: Orders typically arrive within 3-7 business days after dispatch.
- International Orders: Shipping times vary depending on the destination but usually range from 7-21 business days.
Please note that these are estimated delivery times and can vary due to factors beyond our control, such as customs processing or courier delays.
Shipping Costs
- Australia & New Zealand: We offer a flat-rate shipping fee of $5 for all orders. Free shipping is available on orders over $100.
- International: Shipping costs for international orders are calculated at checkout based on the destination and weight of the package.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress.
Customs, Duties, and Taxes
For international orders, customs and import duties may be applied once the shipment reaches its destination. These fees are the responsibility of the recipient and are not covered by bioVITALITY. We recommend checking with your local customs office for further information.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at [insert customer service email]. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
Address Changes
Please double-check your shipping address before placing an order. If you need to change your shipping address after placing an order, contact us as soon as possible at [insert customer service email]. We will do our best to accommodate changes, but we cannot guarantee them once the order has been processed.
Delivery Issues
If you have not received your order within the expected timeframe, please reach out to our customer support team at support@biovitality.com.au. We will assist you in tracking your package and resolving any delivery issues.
Contact Us
For any questions or concerns regarding shipping, please don’t hesitate to contact us at support@biovitality.com.au. We are here to help!